Terms of Service

Using our website

These terms apply to our storefront and related customer services. Use the site lawfully, provide accurate information and do not attempt to access other accounts, interfere with the service or misuse its content. If you order on behalf of a business or another person, you must have authority to do so.

Accounts

Keep your account credentials private and your contact information current. Tell us promptly if you suspect unauthorised use. We may restrict access when necessary to investigate misuse or protect the service, without removing rights relating to existing purchases.

Products and descriptions

Read the exact model, specifications, included accessories and warranty information before ordering. Images are illustrative and packaging may vary. Compatibility depends on the components involved; contact us if you need help confirming a match.

We aim to keep listings accurate. Some content is prepared with automated assistance and may contain errors. If a material specification or price is incorrect, we will clarify it before proceeding and explain the options available to you.

Prices and payment

The price and currency confirmed for your order govern the transaction. Alternative currency displays are for reference unless expressly confirmed for payment. Any delivery fees or other applicable charges must be communicated before you commit to the purchase.

Payment methods and arrangements are those offered or agreed for your order. Submitting an order request does not by itself mean a payment has been collected. We will not substitute a higher price without your agreement.

Orders and availability

An order submission records your request. We confirm availability, the final total and fulfilment arrangements as part of processing it. If we cannot fulfil an order, we will contact you about an alternative or cancellation and any refund due.

Products marked Amazon or as limited listings may need to be sourced from an external supplier. Their order allowance is not physical stock in our warehouse. Availability and timing must be confirmed; an expiry date for a listing is not a guaranteed delivery date. These sourcing arrangements do not remove your rights against the seller.

Delivery and collection

Delivery or collection arrangements and estimated timing are confirmed for the order. Provide accurate contact and delivery details and tell us promptly about changes. Contact us if an order is delayed, arrives damaged or does not match what was agreed.

Returns, cancellations and warranty

Contact us with your order or invoice reference to request a cancellation, return, repair or other remedy. We will explain the applicable process, deadlines and any lawful costs based on the product, the purchase method and the reason for the request.

Any mandatory withdrawal, refund and conformity rights under applicable consumer law remain available. A stated commercial or manufacturer warranty supplements those rights; it does not replace them. Keep your proof of purchase and the warranty information supplied with your product.

Special rules may apply to personalised products where permitted by law. Any applicable exception must be explained before ordering; it does not exclude remedies for faulty or incorrectly supplied goods.

Content and third-party services

Product names, trademarks, photographs and other content belong to their respective owners. Do not upload artwork or other material unless you have the rights needed to use it. Third-party websites, sign-in providers and messaging services have their own terms.

Protos Gaming SEO supports staff in preparing product content. Search metrics and generated text are estimates or suggestions, not promises of search rankings, traffic or sales.

Responsibility and applicable rights

We take reasonable care in operating the website but cannot promise uninterrupted availability or error-free content. Nothing in these terms excludes responsibility that cannot lawfully be excluded, or limits mandatory consumer protections.

Our store operates in Albania. Applicable Albanian law and any mandatory protections relevant to your purchase govern the transaction. Contact us first to discuss a complaint; your right to seek help from competent authorities or courts remains unaffected.

Updates and contact

The date above identifies the current version. Changes apply going forward and do not retrospectively remove rights attached to an existing order. Contact us using the details below if you need clarification before buying.